Experian Health

Clinical, Revenue Cycle Management and Patient self-serve applications.

Company

Experian Health

The Work

UX/UI Design

Date

Jan 2010

-

Jun 2013

UX Services

UX/UI Design

Project Overview

Experian Health (formerly Passport Health) was a very complex, multi-year design project. I worked with another designer over several years, to capture, refine, design and expand multiple complex clinical and revenue cycle management offerings into a single basket of cohesive products. These products (and their design) went on to become best-in-class in their healthcare experience...The screens below represent a tiny fraction of the thousands of wireframes, UX/UI design flows (desktop and mobile) and iterations that would make up the final working apps (2010-2013, the advent of mobile design).

We created an entirely new visual design language and design system.

ECare Next, is a healthcare insurance application that improves coding efficiency, simplifies the billing, coding and error prevention process for healthcafre staff.

St Hope Hospital (example client) is a patient-centric product application that Health Corps and hospitals can "white-label" to engage their patient population for self-serve billing, CPT estimates and account management. Hospital (customers) can set their own branding theme and colors and make this service their own. This was a very complex application (pre-mobile) with many rounds of requirements gathering, stakeholder meetings, wireframing, UX/UI design and production code exports and redlines,

PatientGive—St Hope Hospital (fictional placeholder) was an early Crowdfunding application that allowed patients to design and deploy a crowdfunding campaign to cover unexpected medical expenses. Health corps and Hospitals can offer this application to allow patients to create a campaign and direct funds toward a family member's account(s). The design was very simple, templated and worked with existing social media at the time.

There were multiple color and themes, that patients could choose from. Theses screens were all responsive and worked with mobile phone and tablet UX of the time.